Privacy Policy

Effective Date: [Current Date]
Last Updated: [Current Date]

Introduction

NOM Studios ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website nomstudios.co, book studio sessions, use our podcast production services, or interact with us through various channels including SMS messaging.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (email address, phone number, mailing address)

• Company name and business information

• Podcast/content creation project details and objectives

• Studio session preferences and requirements

• Payment and billing information

• Communication preferences

• Emergency contact information (required for studio sessions)

• Health and safety information relevant to studio use

Automatically Collected Information

When you visit our website or use our facilities, we may automatically collect:

• IP address and location data

• Browser type and version

• Device information

• Website usage data and analytics

• Cookies and similar tracking technologies

• Studio access logs and session data

SMS/Text Messaging Information

When you opt-in to receive SMS communications:

• Mobile phone number

• Messaging preferences

• Communication history and responses

• Booking confirmations and session updates

How We Use Your Information

We use the information we collect to:

• Provide and deliver our podcast studio services and content production

• Schedule and manage studio bookings and sessions

• Communicate with you about sessions, bookings, and studio updates

• Send SMS notifications, confirmations, and promotional messages (with your consent)

• Process payments and manage billing

• Ensure health and safety compliance in our facilities

• Improve our website, studio services, and customer experience

• Analyze usage patterns and preferences

• Comply with legal obligations

• Protect our rights, facilities, and prevent fraud

SMS/Text Messaging

Consent

By providing your mobile phone number and checking the SMS consent box on our forms, you agree to receive text messages from NOM Studios. You may also opt-in by texting START to (516) 344-8597.

Message Types

We may send you:

• Studio booking confirmations and reminders

• Session start time notifications

• Equipment availability updates

• Studio policy reminders

• File delivery notifications

• Promotional offers for studio services

• Emergency studio closure notifications

Opt-Out

You can stop receiving SMS messages at any time by:

• Replying STOP to any message

• Contacting us at support@nomstudios.co

• Calling us at (516) 344-8597

Message Frequency and Charges

Message frequency varies based on your booking activity and preferences. Standard message and data rates may apply based on your mobile carrier plan.

How We Share Your Information

WE DO NOT SELL, RENT, OR SHARE YOUR PERSONAL INFORMATION WITH THIRD PARTIES FOR THEIR MARKETING PURPOSES.

We maintain strict data privacy standards and limit information sharing to only essential business functions:

Essential Service Providers Only

We may share limited information only with vetted service providers who:

• Are contractually bound to protect your data

• Only access information necessary for their specific function

• Are prohibited from using your data for any other purpose

These essential services include:

• Payment Processing: Stripe (for transaction processing only)

• Website Hosting: Secure hosting providers (technical operations only)

• Email Delivery: Authorized email service providers (delivery only)

• File Storage & Delivery: Secure cloud storage for audio file delivery

• Booking Management: Studio scheduling and management systems

Legal Requirements Only

We will only disclose information when legally required by:

• Valid court orders or subpoenas

• Law enforcement with proper legal authority

• Compliance with applicable federal or state laws

We will never voluntarily share your information for commercial purposes.

Business Transfers

In the unlikely event of a business sale or merger, your information would only transfer under the same privacy protections outlined in this policy.

No Other Sharing

We explicitly do NOT share your information for:

• Marketing by other companies

• Data aggregation or analytics services

• Social media platform integration

• Third-party advertising networks

• Any commercial purposes beyond essential business operations

Text Messaging Data Protection

No mobile information will be shared with third parties or affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

Data Security and Protection

We implement industry-leading security measures to protect your personal information:

Technical Safeguards

• Encryption: All data transmitted and stored is encrypted using industry-standard protocols

• Secure Servers: Data stored on secured, access-controlled servers

• Limited Access: Only authorized personnel have access to personal information

• Regular Audits: Security measures reviewed and updated regularly

• Studio Security: Physical security measures protect on-site data and equipment

Access Controls

• Need-to-Know Basis: Staff access limited to information necessary for their role

• Authentication: Multi-factor authentication required for system access

• Monitoring: All data access logged and monitored

Data Minimization

• Collection Limits: We only collect information essential for our studio services

• Retention Limits: Data deleted when no longer needed for business purposes

• Regular Purging: Systematic deletion of outdated information

Important Note: While we implement robust security measures, no internet transmission is 100% secure. We cannot guarantee absolute security but maintain the highest standards available.

Data Retention and Deletion

We practice strict data minimization and retention policies:

Retention Periods

• Active Client Data: Retained only during service period plus 90 days

• Financial Records: Retained for 7 years for tax/legal compliance only

• SMS Data: Deleted within 24 months of last contact

• Studio Session Records: Retained for 1 year for safety and quality purposes

• Audio Files: Available for client download for 30 days, then automatically deleted

• Website Analytics: Anonymized after 12 months

Automatic Deletion

• Inactive Contacts: Automatically purged after 2 years of no engagement

• Failed Bookings: Deleted after 90 days if no session completed

• Marketing Data: Removed immediately upon opt-out request

Your Deletion Rights

You can request immediate deletion of your data by contacting support@nomstudios.co. We will:

• Confirm your identity

• Delete all personal information within 30 days

• Provide written confirmation of deletion

• Retain only legally required financial records (anonymized)

Your Rights

Depending on your location, you may have the following rights:

• Access: Request information about the personal data we hold about you

• Correction: Request correction of inaccurate or incomplete information

• Deletion: Request deletion of your personal information

• Portability: Request a copy of your data in a structured format

• Opt-out: Unsubscribe from marketing communications at any time

To exercise these rights, contact us at support@nomstudios.co.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your booking preferences

• Analyze website traffic

• Improve user experience

• Deliver targeted advertising for studio services

You can control cookie settings through your browser preferences.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Children's Privacy

Our studio services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18. Minors must be accompanied by an adult during studio sessions.

International Users

If you are located outside the United States, please note that your information will be transferred to and processed in the United States, where our servers and studio facilities are located.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website

• Sending notice via email or SMS (if you've opted in)

• Updating the "Last Updated" date

Payment Processing and Financial Data

We use Stripe, Inc. as our payment processor for all financial transactions. When you make a payment:

Information Collected by Stripe

• Credit card and payment information

• Billing address and contact details

• Transaction history and payment records

• Device and browser information for fraud prevention

Stripe's Data Handling

Stripe processes your payment information in accordance with their privacy policy and PCI DSS compliance standards. We do not store your complete credit card information on our servers. For details on how Stripe handles your data, please review their privacy policy at https://stripe.com/privacy.

Financial Data Security

All payment transactions are encrypted and processed securely through Stripe's PCI-compliant infrastructure. We maintain strict security protocols to protect your financial information.

Studio Services and Content Creation Policies

Audio File Delivery

Studio session recordings are delivered digitally via secure download links within 24-48 hours of session completion. Files are automatically deleted after 30 days.

Content Ownership

Clients retain full ownership of their recorded content. NOM Studios may use brief excerpts for promotional purposes only with explicit client consent.

Cancellation and Refund Policy

Our cancellation and refund policies are detailed in our Terms of Service. Please review these documents before booking studio sessions.

Customer Support

For questions about service delivery, billing, or studio bookings, contact us using the information below.

Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us:

NOM Studios
425 Oak Street, Garden City, NY 11530
Phone: (516) 344-8597
Email: support@nomstudios.co
Website: nomstudios.co

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

• Right to know what personal information we collect and how it's used

• Right to delete personal information

• Right to opt-out of the sale of personal information

• Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us using the information above.

This Privacy Policy is designed to comply with applicable privacy laws including GDPR, CCPA, and telecommunications regulations. For specific legal advice, consult with a qualified attorney.